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Dollar Bank: Customer Service Representative

Dollar Bank

This is a Full-time position in Pittsburgh, PA posted March 24, 2021.

Job Description JOB FUNCTION / PURPOSE: The successful candidate is responsible for providing courteous and professional phone support and/or email communication with business or corporate customers, whether they need help troubleshooting a technical issue involving online banking and mobile applications, providing product/services information and resolving any emerging problems that the customer accounts might face with accuracy and efficiency.

This role will support businesses that have checking/saving accounts and involve implementing the products they have requested.

This role also involves timely completion of daily back office operational risk monitoring.

PRINCIPLE DUTIES/RESPONSIBILITIES: * Implement sold branch level services (open new accounts, order checks, endorsement stamps as needed, prepare and email welcome packets, complete all necessary regulatory and internal documentation).* Provide general customer support for TM Sales Officers; process customer requests for assistance with Treasury Management products and services; research inquiries regarding overdrafts, transfers, service charges, and account performance.* Provide general customer support for business online banking products and associated mobile applications.* Address and manage customer service issues utilizing independent judgment when additional action is needed.* Follow new business account opening processes and procedures.* Answer multiple phone lines, address client needs, and take messages.* Prepare correspondence, make copies and send faxes.* Maintain effective communication with the Branches, Business Banking, Corporate Banking, Other Asset Divisions, Operations (Wire/ACH/Lockbox) and Operations Risk which is necessary for the successful implementation of services and accounts.* Assist in identifying process improvements.* Ability to prioritize and multi-task.

Qualifications: * College degree or banking/administrative/customer service experience required.* Excellent oral and written communication skills.* Excellent problem solving skills and the ability to identify when to escalate a client issue.* Excellent customer service and follow-up skills.* Proficient in MS Office, specifically Word.* A working knowledge of multiple operating system and internet browsers (mobile/PC based)* Must be an involved team player and positive acceptor of on-going change.* Ability to prioritize workload meets deadlines and handles multiple tasks while producing accurate work.