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IT Support Specialist (No C2C/Sponsorship)

AC Coy Company

This is a Full-time position in Pittsburgh, PA posted March 4, 2021.

Our client, a leading regional provider of accounting and tax consulting services, is currently seeking candidates for an IT Support Specialist role. This individual will provide Level 1 support to users throughout the organization via phone, email, and remote access, with some deskside support possible after the Covid pandemic. Located in Downtown Pittsburgh, this Contract-to-Hire role will be an excellent opportunity for an individual to grow both their technical capabilities and their career. Our Client offers a friendly, relaxed work environment, long-term stability, flexible hours, and once hired direct – a low-deductible health plan and 401K. Responsibilities Assist company employees with any issues or problems related to computer hardware, software, devices, or network access. Provide excellent customer service in a friendly, helpful, collaborative, patient manner Document and escalate more complex issues when needed. Assist in the creation of new accounts and the preparation of equipment for new users. Work within Active Directory to unlock accounts and grant access Assist with MS Office and internal software questionsissues Troubleshoot problems experienced by work-from-home employees relating to their home networks Qualifications Experience 2+ years in the IT support field Desired Skills Ability to learn and support specialized software Strong customer service orientation Troubleshooting hardware, software, and network issues Technical Capabilities Working knowledge of Windows, Microsoft Office (primarily Outlook, Word, and Excel), Active Directory, MS Exchange Education AS degree or higher in a related IT discipline strongly preferred