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Technical Support Technician 1


This is a Full-time position in Pittsburgh, PA posted March 4, 2021.

Job Duties:n n Work under significant guidance from the Technical Support Supervisor and Technical Support Coordinator for completion of day-to-day support activities Provide Level I support for all VI Products/Services Perform TN testing on TNs reported by customers; LNP TN overflow testing Take inbound calls and create trouble tickets based on customer reports Participate/contribute to daily support meetings and provide accurate meeting minuts to the department Create and email evening evening/late shift report to support staff as directed by Supervisor/Program Coordinator Create and update wiki articles for both VI’s customer-facing and internal knowledge base Conduct self-directed research pertaining to VoIP, CPaaS, and other topics relevant to the departmentn Qualifications Required:n n No required qualificationsn Preferred Qualfications:n n Associates Degree from a technical school, college or university in Network Administration or a closely related field Customer service experience is idealn Benefits:n n We are proud to offer a comprehensive benefits package to eligible employees, which is designed to promote their personal well being as well as of their families.

Sangoma not only offers a very competitive health benefits package including medical, dental and vision coverage, we also offer income protection benefits including life insurance, short term disability, and long term disability.n n About Sangoma:n n Sangoma Technologies is a trusted leader in value-based Unified Communications solutions for SMBs, enterprises, OEMs, carriers, and service providers.

Sangoma is the primary developer and sponsor of the Asterisk and FreePBX projects and offers Voice over IP systems which enable businesses to achieve enhanced levels of collaboration, productivity, and ROI.n n Job Applicant Privacy Notice:n n Sangoma collects and processes personal data related to job applicants as part of our recruiting process.

We are committeed to being transparent about how we collect and use that data to meet our data protection obligations.

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