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Senior Creative Account Liaison

TALENT Software Services

This is a Full-time position in Pittsburgh, PA posted February 21, 2021.

Senior Creative Account Liaison

Job Summary: Talent Software Services is in search of a Senior Creative Account Liaison for a contract to hire position in Pittsburgh, PA. 

Position Summary: The incumbent will support the account team that brings a creative idea to life that strategically resonates with our audiences while delivering on business needs. Strive to understand not only our business, but our competitors and the pulse of each of our markets and audiences. Support collaboration within their teams to ensure all internal and external stakeholders understand the creative strategy and progress Tonic develops. The incumbent will work closely with the creative project managers and the creative development teams (internally and externally) to ensure work is on time and on strategy, escalating issues and potential solution within teams. Support managing the overall team priorities with their strategic marketing partners and keep marketing and creative leadership updated, ensuring work remains on strategy, differentiated, and on-brand.

Primary Responsibilities/Accountabilities:

  • Provide oversight and guidance for the portfolio of programs and projects in assigned team POD that are designed to improve marketing effectiveness and our brand.
  • Serve as Tonic’s POC for partnership with external agencies and internal stakeholders at all levels of enterprise at the onset of any given project to develop the plan, process and implement all creative campaigns, activations, and events.
  • Plan and manage budget of internal and external agencies and suppliers as required based on the creative campaign and activation or event needs.
  • Lead creative strategy efforts such as monitoring/creative/managing creative competitive analysis of similar and adjacent or influential industries, and monitoring and reporting/sharing influence of related cultural themes.
  • Lead effort to access current processes and implement performance improvement programs across all areas of responsibility, including internal BAU activities and pain points identified by other marketing teams.
  • Collaborate cross-functionally with internal teams and partners to improve operational practices and ensure timely execution of business as usual (BAU) duties, including workforce planning and delivery.
  • Proactively manage risks and issues as they arise.


  • Bachelor’s Degree in Advertising, Marketing, or Graphic Design OR 6 years of related and progressive experience in advertising, marketing or creative management in lieu of Bachelor’s degree
  • 3 years of coordinating Creative Campaign Execution/Activation for a variety of creative design, marketing projects or advertising activations
  • 1 year with project management tools
  • 1 year of budget planning and tracking
  • Strong team collaboration skills in an open and transparent environment, navigating dynamics to address issues and lead solutions
  • Demonstrated analytical skills: collecting, synthesizing, and summarizing creative and competitive influences
  • Experience in the creative industry with cross functional knowledge (traditional, digital, production, multimedia, creative development)
  • Strong interpersonal, communication, and negotiation skills to reinforce diplomacy with tact
  • Solid business acumen with the ability to translate needs within creative space and reinforce strategy throughout the creative process
  • Microsoft office suite (word, excel, ppt); preferably knowledge of Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat, Dreamweaver, Flash, AfterEffects)
  • Group management skills reinforcing accountability, supporting colleagues and mentoring


  • Master’s Degree in Advertising, Marketing, Graphic Design, or related field
  • 5 years of coordinating Creative Campaign Execution/Activation for a variety of creative design, marketing projects or advertising activations
  • 3 years of Account Management experience at an Advertising Agency or Internal Advertising Agency

If this job is a match for your background, we would be honored to receive your application! 
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let’s talk!