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User Experience Researcher and Designer


This is a Full-time position in Pittsburgh, PA posted March 11, 2021.

nn Responsibilities: nn nn
· Create the Omni-channel UX design deliverables for designated projects, work streams and across all touch points (mobile, tablet, responsive web, in-store, etc) ensuring the delivered experiences result in an extremely simple, intuitive, engaging, utility driven Omni-channel user experience that exceeds our customers’ expectations.

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· Conceptualize and create the storyboards, information architecture, user interface, interaction design and motion design across all digital touchnn nn
· Have the ability to conduct and document heuristic evaluations, competitive evaluations, user research recommendations, customer journeys, user scenarios, wireframes, interactive prototypes, business process flows, and detailed user interface specificationsnn nn
· Act and be recognized as a UX thought leader and a key member of cross discipline team including other UX designers, product managers, developers, business analysts, CX designers, project managers and project stakeholdersnn nn
· Proactively participate in the user-centered design process across multiple initiatives ensuring UX activities and deliverables are being created according to plan and with the right level of qualitynn nn
· Participate in UX workshops with executives and other business stakeholders to understand and develop project goals, success metrics, requirements and their respective prioritization to develop Minimum Viable Product (MVP) based iterationsnn nn
· Support UX leads with UX activity and deliverable recommendations, estimates and timelinesnn nn
· Use your UX knowledge and creativity (and our access to users through social, digital, in-stores, etc) to determine the right user research activities based on project needs/requirementsnn nn
· Support the execution and analysis of user research activities ensuring the results successfully evolve the experience design and are clearly communicated to project stakeholders and executivesnn nn
· Ensure all experience design decisions take into consideration our key user types, their respective needs, context of use and current design patternsnn nn
· Ability to clearly articulate your experience design deliverables and decision making process to other team members, business partners and executives nn nn
· Constantly scan the UX horizon for innovative experiences that continue to push the envelope and blur the lines between in-store and digital shopping experiencesnn nn
· Work directly with product and project managers to effectively communicate project issues and risks while ensuring the user experience integrity is held through project deliverynn nn n nn nn Required Experience/Skills: nn nn
· A minimum of 1 year of experience in a user experience designer, information architect, interaction designer or similar rolenn nn
· Knowledge and experience with user research activities and techniquesnn nn
· Knowledge and experience with touch specific experiencesnn nn
· Demonstrated experience designing with a mobile first approach on a responsive web platformnn nn
· Experience in transforming user research into actionable user experience enhancementsnn nn
· Demonstrated skills in all UX based design deliverables including information architecture, interaction design, user types, customer journeys, user scenarios, wireframes, prototypes, business process flows, detailed user interface specifications, motion designnn nn
· Demonstrated knowledge of user-centered design principles, best practices, methodologies and approaches across all digital experiences including mobile, tablet and desktopnn nn
· Strong communication, organization, and team interaction skillsnn nn
· Advanced skills with design and prototyping tools such as Axure, InDesign, Visio, InVision, Flinto, Keynote and Omnigrafflenn nn
· A portfolio of work demonstrating experience creating user centered design solutionsnn nn
· Knowledge of presentation technologies and associated accessibility standards (HTML, CSS, JavaScript, Native, etc) nn nn n nn nn Nice to Have: nn nn
· Master’s Degree in Interaction Design, Information Architecture, Human-Computer Interaction or a related design or behavioral science disciplinenn nn
· Experience in Omni-channel eCommercenn nn
· Experience working in an agile environmentnn nn
· Knowledge of areas such as personalization, game dynamics, behavioral economics, brand strategy, data visualization, storytelling and narrative as they relate to UXnn