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IT Help Desk

Kforce Technology

This is a Full-time position in Pittsburgh, PA posted March 9, 2021.

RESPONSIBILITIES:

Kforce is seeking candidates for IT Help Desk positions with a flagship client located in the greater Pittsburgh, PA area. This is a four (4) month contract role to start with the probability to extend an additional 6 months and possibility to convert to full time. We strongly prefer candidates that are bilingual for one of the two open roles – either French or Spanish speaking. These roles will join an existing service desk team of 9 individuals providing support to over 800 client store locations globally. Our client values candidates that have prior experience working in a global service desk role. Responsibilities:

  • Provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems
  • Responds to telephone calls, emails, and personnel requests for technical support
  • Performs pro-active monitoring of client computer systems through appropriate tools
  • Documents, tracks, and monitors problems to ensure timely resolutions
  • Works directly with customers on resolving problems that typically take greater time and experience to resolve
  • Participates in various projects to monitor and improve responsiveness to customer
  • Plans and monitors goals. Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues

Job Requirements:

REQUIREMENTS:

  • 4-year degree in Information Technology, or related discipline
  • 1-3 years technical support experience in a computer-related area
  • Knowledge of commonly used concepts, practices, and procedures in the related field
  • Working knowledge of related ITIL standards or best practices
  • Intermediate knowledge of infrastructure support components: Standard desktop, tools & utilities; Server operating systems, tools & utilities; IT networks and voice services
  • Advanced troubleshooting skills
  • Successful completion of the IT Entry Logic and Problem Solving Test
  • Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
  • Strong analytical, communication, problem solving, and organizational skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.