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IT Specialist

Virtual OfficeWare Healthcare Solutions

This is a Full-time position in Pittsburgh, PA posted March 9, 2021.

Reports to: IT Service Specialist II, Leadn n Location: Pittsburgh, PAn n Full Timen n Corporate Overviewn n The VOWHS organization focuses on workforce alignment by partnering with clients to optimize resources to increase efficiencies and reduce costs.

VOWHS provides a broad portfolio of services including IT department management, strategic vision, and IT helpdesk services.

VOWHS provides expertise and support to maximize clients’ investments in IT solutions, infrastructure, and operational effectiveness.

VOWHS is a growing and dynamic business in need of talented healthcare IT professionals with a commitment to improving healthcare.n n Summary Of Positionn n Virtual OfficeWare enhances physicians’ clinical, financial, and administrative health via Ambulatory practice solutions.

As a one source IT vendor, we offer solutions in healthcare management as well as provide product training, support, technical services, and custom development.

Our goal is to aid in the delivery of quality outcomes and leverage business performance.

Through the utilization of effective technology, we contribute to the overall success of physicians, and in turn help them to provide exceptional care to the communities they serve.n nThe IT Specialist will be responsible for desktop and server-side support for installed, hosted and internal clients.

The IT Specialist will also be responsible for first and second level support calls as well as assisting other members of the team with higher level requests while maintaining at least the closure of 15 calls daily.

In addition to day to day operation, the IT specialist will be responsible for coordinating and executing projects to meet specified deadlines in a high intensity, fast environment.n n Primary Duties/Responsibilities Of Positionn Provide support to external customers via phone and email leveraging internal ticketing system Document, research, track and resolve customer software issues in a timely manner Perform immediate analysis of customer problems and direct the implementation of corrective action to restore function Develop technical solutions related to software and setup errors.

When required, create or assist in creating workaround procedures Monitor issues in a ticketing system and escalate urgent problems requiring more in-depth knowledge to appropriate internal resources according to established procedures Continually communicate issue resolution progress to customers and maintain favorable client relationships Monitor progress on problem resolution and initiate timely feedback to management and the customer Review customer requests and respond to customer requests.

Seek clarity to ensure requests are understood and ensure that all necessary information is obtained.

Extensive team collaborationn n Qualificationsn 2+ years of IT Helpdesk experience Strong experience in the following items: Windows Server 2012 R2 and higher, SQL Server 2008 and higher.

Active Directory, Group Policy, Network Systems, VMWARE, Windows 8 and higher.

Excellent Customer Service Skills Strong written and verbal communication skills to communicate with users to resolve software, hardware, and operation issues.

Strong analytical ability, excellent understanding of computer software and hardware components Possess a balance of technical and leadership skills to drive resolutions to customers and non-senior customer care specialists Disciplined problem-solving skills, excellent troubleshooting skills, resolution, and decision-making skills Prior experience with Centricity (EMR and PM) software and knowledge of or a background in the medical field is highly desired Associates degree or equivalent combination of training and experience n Physical Demandsn n The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.n While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.n n Work Environmentn n Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.n Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.

The noise level in the work environment is usually moderate.n n The duties listed above are not all inclusive.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

The position description does not constitute an employment agreement between Virtual OfficeWare, and the duties are subject to change by Company management as the needs of the organization and requirements of the position change.n n Compensationn n Virtual OfficeWare, LLC, offers competitive compensation and benefits plans.

VOW is an equal employment opportunity employer.

Women and minorities are encouraged to apply.n nPowered by JazzHRn nD8OTWyZjzt