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Student Lending Sales Advisor 2nd Shift

Citizens Bank

This is a Full-time position in Pittsburgh, PA posted March 11, 2021.

DescriptionThe CDL Sales Advisor is responsible for generating sales via the phone channel.

The Advocate will respond to inbound phone sales inquiries into Consumer Lending Direct Sales Contact Center on all marketing sponsored campaigns and direct mail efforts.

Advisor will serve as a subject matter expert for borrowers and will assist in identifying needs, making recommendations, and lending guidance.

Advisor will be responsible for explaining and offering appropriate sales options and recognizing cross sell opportunities to increase customer satisfaction and enhance current and potential customer relationships.

Advisor will actively call on outbound initiatives to increase loan generation.

Advisor will actively look for and act upon opportunities to generate additional current and future customer relationships.

Advisor accurately and consistently completes customer follow up work throughout the origination process to ensure the best possible customer experience.

This centralized phone sales group will provide customers and prospects with a consistent, efficient, and quality lending experience, while supporting the Consumer Lending Strategy to deliver The Fastest, Simplest, most Hassle free experience to our customers.QualificationsQualifications:High School or Equivalent (GED) requiredAssociate or Bachelor’s Degree preferred5 years of experience in lieu of degreeSkills:Ability to work independently and successfully in a team environment Experience working in a call center environmentSuperior organization and time management skillsDemonstrated ability to handle multiple tasks efficiently in fast environmentStrong presentation, verbal, written, and/organizational skillsCapable of delivering results within specified time frameProficient PC skills, including MS Office experience Minimum of 3-5 years call center sales & service experienceAbility to work in a matrix organization and develop partnerships across business linesHandle multiple demands and competing prioritiesSubject matter expertise of bank operations, systems, compliance, and regulatory requirementsGoal driven with a desire to exceed sales and productivity goalsRegularly seeks feedback and looks for opportunities to grow and developSelf-starter; able to work with minimal supervisionStrong multi-tasking abilitySuperior interpersonal skills with the ability to quickly and efficiently Recognize needs and identify solutionsAbility to learn new concepts quicklyExudes a high level of competencyEffectively builds internal/external relationshipsFosters a positive work environmentExperience:3-5 years
– Proven success in growing customer products per household and overall banking relationship, in field or call center sales.3-5 years
– Demonstrated customer service excellence, efficient & accurate problem resolution.Schedule:Hours and Work ScheduleHours per Week: 40Work Schedule: Monday
– Friday 12:30pm
– 9:00pmWhy Work for UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities.

When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A.

and each of its respective affiliates.